Incheon Airport Robot Carrier Delivery Guide｜How to Use the Autonomous Luggage Service

Incheon Airport Robot Carrier Delivery Guide｜Autonomous Luggage Transport from Parking to Departure

Incheon International Airport has launched a pilot autonomous robot carrier delivery service, allowing travelers to move their luggage automatically from the parking lot to the departure hall. This service is especially helpful for pregnant travelers, disabled individuals, seniors, and families with children.

Key Feature: The robot carries up to three suitcases at once and operates fully autonomously based on AI and address-based indoor navigation.

1. What Is the Robot Carrier Delivery Service?

This is an AI-powered autonomous driving robot that transports passengers’ luggage between the Terminal 1 Transportation Center (B1 parking entrance) and the departure/arrival entrances.

It is part of the government-led AI & address-based mobility intelligence project and expands Incheon Airport’s existing “Parking Navigation App,” which already provides vacant parking spaces and indoor walking routes.

• Supports mobility-vulnerable travelers
• Reduces physical fatigue for long-distance travelers
• Improves airport operational efficiency through automation

2. Who Can Use the Robot Carrier?

• Pregnant travelers
• Disabled passengers
• Seniors
• Travelers with heavy or multiple suitcases
• Families traveling with small children

Robot Capacity: Up to 3 standard-size suitcases per trip

3. Where to Use the Robot Carrier at Incheon Airport

Currently available at the following locations in Terminal 1:

• B1 Transportation Center – Parking Entrance (Robot Dispatch Zone)
• Departure Hall Entrance (3F) – Delivery Point
• Arrival Hall Entrance (1F) – Delivery Point

4. How to Use the Robot Carrier Delivery Service (Step-by-Step)

Step 1. Go to the Robot Dispatch Area
Visit the Terminal 1 Transportation Center (B1) near the parking entrance.

Step 2. Place Your Suitcases on the Robot
Load up to three pieces of luggage securely.

Step 3. Select Your Destination
Choose either the departure hall or arrival hall delivery point.

Step 4. Start Autonomous Delivery
The robot navigates automatically using AI indoor mapping and address-based positioning.

Step 5. Pick Up Your Luggage at the Delivery Point
Retrieve your bags once the robot arrives and confirms delivery.

5. Additional Autonomous Services: Patrol Robots

Alongside the carrier robots, Incheon Airport also operates autonomous patrol robots that monitor:

• No-smoking areas
• Bus waiting zones (T1 Arrival 1F / Departure 3F)
• Indoor crowd conditions and safety

These robots improve the airport environment through autonomous monitoring and safety announcements.

6. Future Expansion

The Korean government continues to test and expand AI-robot mobility services nationwide. Previous pilot programs include:

• Robot delivery between shopping malls and parking lots (Muan, Jeonnam)
• Drone delivery for island communities (Boryeong, Chungnam)

The Incheon Airport luggage robot is expected to become a full-scale service after the pilot evaluation.

Try the Robot Carrier Delivery on Your Next Trip

Experience stress-free, hands-free travel at Incheon Airport with autonomous luggage transport.

Service Locations & Real-Time Operation Info